Delivery Method

Christmas Exchange Policy

Changed your mind? Don’t worry, we’ve extended our exchange policy over Christmas so you can shop with no doubt. Items bought between 1st November and 24th December 2021 can be exchanged or entitled to a credit note if requested until 15th January 2022. Refunds will be processed under our current rules (28 days).

Delivery to EU & Ireland has changed, please read our shipping update here

For domestic orders we use DPD. For international orders we use UPS as our carrier, all services are trackable.

Delivery Times and Charges

Delivery charges are automatically calculated when selecting the country of delivery on the checkout page.
Please note that during sale times and other busy periods deliveries might take longer.
We are currently unable to deliver to P.O. Boxes  & BFPO addresses.
United Kingdom

2-3 Working Day

Europe 3-6 Working Days
(If ordered before 1pm GMT)
USA/Canada/Japan/South America 3-10 Working Days
(If ordered before 1pm GMT)
Rest of the World 5-10 Working Days
(If ordered before 1pm GMT)

Collect in Store

You can now order products on our website and collect them in store. Collect in store is free.
Orders placed before 12pm GMT will be available for collection in store from 1pm next working day.
However during sale periods or other busy periods delivery might take longer.
We will email you when your order is ready for collection. You will need to bring your order confirmation email and the card that you paid with. If you paid using PayPal, please bring the card associated with your PayPal account.
If you haven't collected your order after 7 days, we'll send you an email to remind you. If you still haven't collected your order after 14 days, it will be returned back into stock and we will refund you. This should take 3–5 working days to reach your account.

Taxes and Duties

Handling and custom fees may apply to packages sent outside the UK and Northern Ireland. Any duties payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.
Please note: If you would like to return your order, custom fees will not be refunded.
Orders going to the US that total over $800 are subject to additional fees.

Returns Policy

Online Returns

We hope you are happy with your purchase, but if not, you can return it back to us, in its original and unworn condition, within 28 days of receipt for a refund or an exchange.
Please note, we can only exchange an item for a different size or colour in the same style. Fragrance and underwear cannot be refunded or exchange.Please complete the return slip that came with your order and include it with the items being sent back. Remember to indicate if you would rather exchange the goods or receive a refund. You can download a returns slip here.

Parcels the customer's responsibility until they reach us and a refund will not be given until we have received them. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.For international returns, clearly label your parcel as 'RETURNED GOODS' to avoid further handling and customs fees. Failure to do so are the sole responsibility of the customer.
Refunds are normally processed within 7 working days and all refunds will be made to the method of payment originally used when placing your order.
Returning collect in store items. We have the same returns policy for Collect in Store orders as for all other online orders. You can return your order within 28 days of receipt. Please note this date begins on the date that we send you an order dispatch email.Couverture and The Garbstore will only refund the cost of delivery if your order is incorrect or faulty. If the item was faulty when you receive it, please notify us within 14 days of receipt.

In-Store Returns

For items bought in the Couverture & the Garbstore store, goods will only be exchanged or a credit note given upon presentation of a valid receipt.

Returns Address

Couverture & The Garbstore. 
188 Kensington Park Road, 
Portobello London W11 2ES,