Returns Policy

Online Order Returns (UK)

We hope you are happy with your purchase, but if not, you can return it back to us, in its original and unworn condition, within 28 days of receipt for a refund or an exchange.

Fragrance and underwear once opened cannot be refunded or exchanged.

You can request a return or exchange from our returns centre

Parcels are the customer's responsibility until they reach us and a refund will not be given until we have received them. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.

Refunds are normally processed within 7 working days and all refunds will be made to the method of payment originally used when placing your order.

Unfortunately we do not refund shipping costs.

Online Order Returns (ROW)

We hope you are happy with your purchase, but if not, you can return it back to us, in its original and unworn condition, within 28 days of receipt for a refund or an exchange.

Fragrance and underwear once opened cannot be refunded or exchanged.

You can request a return or exchange from our returns centre

Parcels are the customer's responsibility until they reach us and a refund will not be given until we have received them. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.

For international returns, clearly label your parcel as 'RETURNED GOODS' to avoid further handling and customs fees. Failure to do so are the sole responsibility of the customer.

Refunds are normally processed within 7 working days and all refunds will be made to the method of payment originally used when placing your order.

Unfortunately we do not refund shipping costs.

Returning Collect In Store Items

We have the same returns policy for Collect in Store orders as for all other online orders. You can return your order within 28 days of receipt. Please note this date begins on the date that we send you an order dispatch email.

If you live in London, we are happy to accept your return or exchange in store. Simple return the order with your original order confirmation and our team will process the return within 7 working days.

Returning In Store Purchases

For orders bought in-store, orders can only be exchanged or a credit note given upon presentation of a valid receipt.

Our store address is:
188 Kensington Park Road,
Notting Hill, London W11 2ES,
England

Get in touch

Have questions about returning an item, or a general enquiry?