Returns Policy

We hope you are happy with your purchase, but if not, you can return it back to us, in its original and unworn condition, within 28 days of receipt for a refund.

Please note:

• All original tags must be attached.
• Fragrance and underwear once opened cannot be refunded.
• You can request a return from our returns centre

Return Address:
Couverture & The Garbstore 
188 Kensington Park Road
Notting Hill, London
W11 2ES
United Kingdom

Parcels remain the customer's responsibility until they reach us, and a refund will not be given until we have received them. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.

Refunds are normally processed within 7 working days, and all refunds will be made to the method of payment originally used when placing your order.

We kindly ask that your order number is included inside any return parcels. 

We hope you are happy with your purchase, but if not, you can return it to us in its original and unworn condition within 28 days of receipt for a refund. 

All original tags must be attached. Fragrance and underwear, once opened, cannot be refunded.

To start a return, please visit our international returns portal here. You will need your order number and the email address used to place your order, and the portal will guide you through each step.

Return shipping is at your own cost. If you use the prepaid return label from our international returns portal, a fee equivalent to £25 (shown in your local currency) will be deducted from your refund once we receive your return. 

Duties and taxes can only be refunded on returns sent with the prepaid label. If you choose to use your own courier, duties and taxes will not be refunded, so please make sure the parcel is tracked, as we cannot be responsible for returns that do not reach us.

Once your return has been received and approved, we will refund the price of the returned items to your original payment method, less the return fee if one applies. If you used our prepaid return label, the duties and taxes paid on those items will be refunded too. 

Please allow up to 7 to 10 business days for the refund to appear, depending on your bank or card provider. The original shipping cost is not refundable, except for customers in the EU who cancel under their right of withdrawal (see below).

Customers in the EU: you also have the right to withdraw from your purchase within 14 days of receipt without giving a reason. To do so, please use our withdrawal form here. We will refund the price of the items, plus the cost of standard delivery, within 14 days of the date we receive the items back or the date you send us proof of postage, whichever is earlier. If you chose Express delivery, we will refund the cost of standard delivery only. If you use our prepaid return label, a fee equivalent to £25 will be deducted from your refund.

For exchanges, please follow the returns process as detailed above to receive a refund on your returned item. 

We ask that you place a new order for your chosen replacement item.

Unfortunately, we cannot reserve products for exchange, so this process aims to reduce disappointment if an item sells whilst we await your return.

Please note:

• All original tags must be attached.
• Fragrance and underwear once opened cannot be refunded.
• Please return it using the returns process for your country above, then place a new order for your chosen replacement.

Return Address:
Couverture & The Garbstore 
188 Kensington Park Road
Notting Hill, London
W11 2ES
United Kingdom

Parcels remain the customer's responsibility until they reach us and a refund will not be given until we have received them. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.

For international returns, clearly label your parcel as 'RETURNED GOODS' to avoid further handling and customs fees. Failure to do so are the sole responsibility of the customer.

Refunds are normally processed within 7 working days and all refunds will be made to the method of payment originally used when placing your order.

We have the same returns policy for Collect in Store orders as for all other online orders. You can return your order within 28 days of receipt. Please note this date begins on the date that we send you an order dispatch email.

If you live in London, we are happy to accept your return or exchange in store. Simple return the order with your original order confirmation and our team will process the return within 7 working days.

We hope you are happy with your purchase, but if not, items bought in-store can be exchanged or a credit note given upon presentation of a valid receipt within 14 days of purchase. The credit note is then valid for six months.

Our store address is:
188 Kensington Park Road,
Notting Hill, London W11 2ES,
England

Return shipping is at your own cost. If you use the prepaid return label from our international returns portal, a fee equivalent to £25 (shown in your local currency) will be deducted from your refund once we receive your return. If you prefer to use your own courier, please make sure the parcel is tracked, as we cannot be responsible for returns that do not reach us.

Once your return has been received and approved, we will refund the price of the returned items to your original payment method, less the return fee if one applies. Duties and taxes paid on those items are only refunded if you used our prepaid return label.

Please allow up to 7 to 10 business days for the refund to appear, depending on your bank or card provider. 

• Items are sold for personal use and should only be handled to the extent necessary to assess their suitability, as you would in a physical store.
• Use of items for commercial purposes is considered handling beyond what is reasonably necessary to establish their nature, characteristics, and fit.
• We do not accept returns of items that have been used beyond this level of handling, including but not limited to events, styling, or commercial purposes such as photoshoots.
• Items returned in a condition that renders them unsuitable for resale may be refused and returned to the customer, and no refund will be issued.