Terms & Conditions

    1. About these terms
      1. These are the terms and conditions we supply products to you from our website, www.couvertureandthegarbstore.com
      2. Please read these terms carefully before you place an order with us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
      3. If you think there is a mistake in our terms, or if you have any questions, please contact us..
      4. When you use our website, our Privacy and Cookie Policy will also apply.
      5. Our terms may change from time to time. Please check this page to take notice of any changes we make. The terms in effect at the time you place your order will apply, together with any changes that we make subsequently, so long as they do not reduce any of your contractual rights..
      6. We only serve consumers making purchases for domestic and private products. You must not use our site for any business purpose, and we will not be liable to any business for any loss of profit, revenue, business or business opportunity, or any business interruption.
    2. About us
      1. We are Garbstore Trading LLP. We are registered in England and Wales under limited liability partnership OC323493 and we have our registered office and trading address at 188 Kensington Park Road, Notting Hill, London W11 2ES. Our VAT number is 897 3951 54.
    3. Contact details
      1. You can contact us: a) Telephone: 020 7229 2178 b) Email:Web@couvertureandthegarbstore.com c) Post: 188 Kensington Park Road, Notting Hill, London W11 2ES
      2. You are welcome to use email to contact us whenever these terms refer to ‘written’ or ‘in writing’.
      3. If we need to contact you about your order, we will use the email address, postal address and/or telephone number you provided when you made your order.
    4. The contract between us
      1. You must be at least 18 years of age to place an order.
      2. The contract between us will be made when we email you to confirm our acceptance of your order.
      3. When you submit an order, you will receive an acknowledgement of receipt (Order Receipt). This Order Receipt is not our acceptance of your order. We typically accept orders when we are ready to dispatch them, at which point we will send you a confirmation of order (Dispatch Confirmation).
      4. If we are unable to accept your order, we will inform you of this and will not charge you. We will refund any amount you have already paid us. We make every effort to avoid this, but sometimes we may find that we are unable to source stock, we have identified an error in the price or description of the product, or we are unable to meet a delivery deadline.
      5. Your Order Receipt will contain a unique order number. It would be helpful if you could quote this if you need to contact us about your order.
    5. Our Products
      1. Our products may vary slightly from the pictures on our website. Although we have made every effort to display colours accurately, we cannot guarantee that a device’s display of colours accurately reflects the colour of products. The packaging of products may also vary from that shown in images on our website.
      2. Although we have made every effort to be as accurate as possible, sizes, weights, capacities, dimensions and measurements may differ slightly between manufacturers.
    6. Delivery
      1. The costs of delivery will be displayed to you on our website.
      2. Your estimated delivery date will be stated in your Dispatch Confirmation. This date will be within [30] days of the day on which we accept your order.
      3. We are not responsible for delays outside of our control. If our supply of the products is delayed by an event outside of our control, we will take steps to let you know as soon as possible and to minimise the effects of the delay. Provided we do this, we will not be liable for the effects of the delay. However, if there is a risk of a significant delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.
      4. If you have asked to collect the products from our store, you can collect them during our normal working hours which are displayed on our website. We will email you when your order is ready for collection.
      5. If you are not at home when the product is delivered, our courier will leave a note informing you of how to rearrange delivery or collect the products from a local depot. If you do not rearrange delivery or collet the products after a reasonable time, we will contact you for further instructions and may charge you for storage and further delivery costs.
      6. The checkout section of our website explains which overseas countries we can ship to. This can vary from product to product. If you order products from our site for delivery overseas, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
      7. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
      8. You own the products once we have accepted your order and we have received payment in full. You are responsible for the products when we deliver them to the address you gave us.
    7. Returns and ending the contract
      1. You have a number of rights to return products or end the contract: A) You have a right to change your mind about products bought online within 14 days. Please see clause 8 below. B) If what you have bought is not as described, not fit for purpose or of unsatisfactory quality, please see clause 9 below. C) You can also end the contract before we have delivered the products, if we have told you about an error in the price or description of the product you have ordered and you no longer wish to proceed, or if we have told you that there may be a significant unexpected delay in delivering your order, or if we have done something wrong.
    8. Cooling off period
      1. You are entitled to a ‘cooling off’ period of 14 days after you have received the delivery of your product. To tell us you wish to change your mind, please contact us using the contact details in clause 3.1. You may use the Cancellation form. You must return the products to us, at the address shown in the Dispatch Confirmation. The products must be sent off to us within 14 days of telling us that you wish to end the contract.
      2. We will refund you the price you paid for the products to the method you used for payment. Please note that: a) We are entitled to make a deduction if the value of the products has been reduced by you handling them in a way which would not be permitted in a shop. b) We will also refund the delivery costs, but this will be limited to the lowest price delivery option. We will not refund any additional amount paid for expedited delivery. You are responsible for the costs of returning the items to us, unless clause 9 applies.
      3. Your refund will be made within 14 days of the day on which we receive your products back or, if earlier, the date on which you provide evidence that you have sent them back to us.
    9. Refunds for faulty products
      1. You have legal rights if products are not as described, not fit for purpose or not of satisfactory quality (faulty). Nothing in these terms will affect your legal rights.
      2. If your product is faulty, you may return it within 30 days for an immediate refund. If you return faulty goods after 30 days but within 6 months, you are entitled to a full refund if your goods cannot be repaired or replaced. You may be entitled to some money back for up to 6 years if your products do not last a reasonable length of time. For more information on your rights, visit www.adviceguide.org.uk or call Citizens Advice on 0345 404 050
      3. To reject your products because they are faulty, please contact us using the contact details in clause 3.1. You will need to post the products back to us. We will pay the cost of postage.
    10. Price
      1. The price of your product (including VAT) will be the price indicated on the order pages when you placed your order. We take reasonable care to ensure that the price advised to you is correct. However, it is always possible that, despite our efforts, some products we sell may occasionally be incorrectly priced.
      2. If your product’s correct price at your order date is higher than the price stated to you, we will contact you for instructions before we accept your order.
      3. If we accept and process your order where a pricing error is obvious and unmistakeably and could reasonably have been recognised by you as a mispricing, we may end the contract, and refund any sums you have paid for products which you have not received.
      4. You must pay for products before we dispatch them. We will not charge your payment method until we dispatch the products to you.
    11. Our responsibility to you for loss
      1. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that its not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, such as if you discussed it with us during the order process.
      2. We do not exclude or limit our liability to you where it would be unlawful to do so.
    12. Data protection
      1. You can find information about how we use your personal data in our Privacy Notice which you can find here.
    13. Using our website
      1. You may create an account which includes a password. You must keep your account details confidential. You must not disclose it to any third party. If you know or suspect that anyone other than you knows your username or password, you must promptly notify us at Web@couvertureandthegarbstore.com. We have the right to disable any user password for any reason. No account is required if you purchase an item using the a guest check out.
      2. We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use but you must not use any part of the content on our site for commercial purposes without our prior consent. [Garbstore] and [GS] are registered UK trademarks of Garbstore Limited.
      3. We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
      4. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. We reserve the right to withdraw linking permission without notice.
      5. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.
    14. Gift Cards & E-Gift Cards
        Please note, activation of your e-gift card could take up to one business day and is redeemable online and in-store.
      1. Couverture and the Garbstore gift cards are available to purchase online and in the Couverture and the Garbstore store on Kensington Park Road, London (the “Store”). The minimum amount you can purchase on a Couverture and the Garbstore gift card (including any top up) is £10, and the maximum is £1,000. You can top up your Couverture and the Garbstore gift card in the Store by taking your card to any till point.
      2. If you make a purchase using your Couverture and the Garbstore gift card, the cost of your purchase will be deducted from the balance on the card. If you do not spend the entire balance on the card, the remaining balance will be updated and may be applied to future purchases. You may purchase goods and services of a higher price than the amount on the card, on payment of the difference.
      3. Couverture and the Garbstore gift cards will be valid for 12 months from the point of purchase. If you do not spend the full value of your gift card within its validity period, any remaining balance will be forfeited and removed from the card.
      4. You can check the balance and expiry date of your Couverture and the Garbstore gift card at any time by speaking to a sales associate in the Store, or by contacting customer services at Web@Couvertureandthegarbstore.com
    15. Other important terms
      1. We may transfer this agreement to other persons who purchase our business. We will ensure that the transfer will not affect your rights under the contract.
      2. If a court finds part of this contract illegal, the other parts of it will continue in force.
      3. These terms are governed by English law and you can bring legal proceedings about the products in the English courts. If you are living in Scotland or Northern Ireland, you may choose to bring legal proceedings either in the courts of your home jurisdiction or in the English courts.
    16. Sale Terms & Conditions
      1. Unless specified other discount codes cannot be used with sale discount. This includes all welcome codes.
    17. Garbstore Catalogue and My Couverture Competition
      1. 1. Terms and conditions - Garbstore Catalogue and My Couverture . To participate in this competition, users must share their image on Instagram using the hashtag #garbstorecatalogue or #mycouverture.
      2. 2. The one winner who will be selected, after the competition deadline of 11.59pm on 21st July 2021, who has fulfilled the criteria in 1) above. Entries made after this point will not be counted.
      3. 3. The prize consists of a £100 gift card that can be used at Couverture & The Garbstore, in-store or online.
      4. 4. If you are the lucky winner, you will need to provide your email address, contact phone number and home address as instructed at the time of being announced as our winner. Further details will then be provided by Garbstore as to how you claim your prize.
      5. 5. We reserve the right to exclude any entries which we believe to be inappropriate, fraudulent or based on misconduct.
      6. 6. The prize is non-transferable, non-refundable and cannot be exchanged for any cash alternatives in whole or in part.
      7. 7. The winner will have 5 days to claim their prize from the date that they are announced as a winner. After this time we reserve the right to select a new winner.
      8. 8. This promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram. You are providing your information to Couverture & The Garbstore and not to Instagram. By participating in this promotion you agree to a complete release of Instagram from any claims.