USA
Orders are sent DDU (Delivered Duty Unpaid); this means that the retailer is only responsible for delivering the goods to a specified location, but the customer is responsible for all import duties, taxes, and customs clearance fees.
Unfortunately, we have no control over these charges, and are currently unable to calculate the cost, as customs policies and import duties vary widely from country to country.
Please be aware that failure to pay any outstanding fees may delay your order.
Please note: if a parcel is refused or returned and incurs customs or return fees, we reserve the right to deduct these costs from your refund.
EU
For orders going to the EU, duties and taxes will be included within the final cost. At checkout any relevant duties and taxes will be added to your order to ensure there are no additional fees or paperwork at a later stage.
ROW
For orders going to the rest of the world, we use duties and taxes unpaid (DDU) tracked shipping with DHL.
Charges such as taxes and duties will be excluded from checkout. Once shipped DHL will get in touch with you to charge any relevant fees, for which the recipient will be responsible for.
Unfortunately, we have no control over these charges, and are currently unable to calculate the cost, as customs policies and import duties vary widely from country to country.
Please be aware that failure to pay any outstanding fees may delay your order.
